Claims

• Original Medical / Dental Receipt(s) with diagnosis & type of treatment

Important Notes

• Write down Policyholder’s Name, Policy No. & Contact No. on the back of the receipt(s)
• Medical Receipt(s) must be certified by a legally qualified & registered medical practitioner / bonesetter / physiotherapist
• Dental Receipt(s) must be certified by a legally qualified & registered dentist
• No benefit shall be payable for pre-existing injury / sickness / disease
• Further document(s) / information may be required, if necessary

• Original Hospitalization Expenses Receipt(s) with diagnosis & breakdown
• Original Medical Certificate(s)
• Discharge Summary / Slip
• Medical Report(s) (if any)

Important Notes

• Write down Policyholder’s Name, Policy No. & Contact No. on the back of the receipt(s)
• No benefit shall be payable for pre-existing injury / sickness / disease
• Further document(s) / information may be required, if necessary

Employees’ Compensation

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Personal Accident

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Others

• Contact us with all available information

• Completed Form 2 / Form 2A / Form 2B
• Original Sick Leave Certificate(s)
• Original Medical Receipt(s)
• Certificate of Assessment (Form 7) (if any)
• Certificate of Compensation Assessment (Form 5) (if any)
• Compensation Payment Evidence
• All third parties’ correspondence / writs of summons

Important Notes

• Period of absence from duty must be certified to be necessary by a registered medical practitioner / a registered Chinese medicine practitioner / a registered dentist
• Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
• Further document(s) / information may be required, if necessary
• Useful information: Employees' Compensation

• Completed Claim Form
• Photos showing the accident scene & extent of damage
• Management Office Incident Report (if any)
• Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
• 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
• Rental Agreement (applicable for Loss of Rent claim)
• Police Report & statement (if any)
• All correspondence regarding the incident

Important Notes

• Do not discard / remove / commence any repair works of the damaged items without our prior approval
• Loss of Rent claim: Need to prove that the Premises is unfit for occupation due to its destruction / damage
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of third party property damage / bodily injury
• Management Office Incident Report (if any)
• Police Report & Statement (if any)
• All third parties’ correspondence / writs of summons

Important Notes

• Do not admit liability / make compensation to third parties
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of damage
• Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
• 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
• Police Report & Statement (if any)
• All correspondence regarding the incident

Important Notes

• Do not discard / remove / commence any repair works of the damaged items without our prior approval
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of third party property damage / bodily injury
• Police Report & Statement (if any)
• All third parties’ correspondence / writs of summons

Important Notes

• Do not admit liability / make compensation to third parties
• Further document(s) / information may be required, if necessary

• Contact us with all available information

• Original Policy / Certificate of Insurance

• Original Shipping Invoices, Shipping Specification &/ Weight Notes

• Original Bill of Lading &/ other Contract of Carriage
• Survey Report / other documentary evidence showing the extent of loss / damage
• Landing Account & Weight Notes at final destination
• Notice of Claim to carriers &/ other responsible parties
• Correspondences exchanged with carriers & other responsible parties
• All correspondence regarding the incident

Important Notes

• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Letter of Authorization signed by the driver
• Driver’s HKID Card & Driving Licence
• Vehicle Registration Document (both sides)
• Repair Quotation
• Screening Breath Test result (if any)
• Police Statement with sketch of the accident (if any)
• Police’s Investigation Result (if any)
• All correspondence regarding the accident

Important Notes

• Do not repair your vehicle before receiving our written approval
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Letter of Authorization signed by the driver
• Driver’s HKID Card & Driving Licence
• Vehicle Registration Document (both sides)
• Screening Breath Test result (if any)
• Police Statement with sketch of the accident (if any)
• All third parties’ correspondence / writs of summons

Important Notes

• Do not admit liability / make compensation to third parties
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Vehicle Registration Document (both sides)
• Vehicle Licence
• Colour Photos of the damaged & repaired windscreen including vehicle registration plate
• Original Repair / Replacement Receipt

Important Notes

• Further document(s) / information may be required, if necessary

• Contact us with all available information

• Completed Claim Form
• Photos showing the accident scene & extent of damage
• Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
• 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
• Inventory Records (applicable for Loss of / Damage to Stocks claim)
• Police Report & Statement (if any)
• All correspondence regarding the incident

Important Notes

• Do not discard / remove / commence any repair works of the damaged items without our prior approval
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of third party property damage / bodily injury
• Management Office Incident Report (if any)
• Police Report & Statement (if any)
• All third parties’ correspondence / writs of summons

Important Notes

• Do not admit liability / make compensation to third parties
• Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
• Further document(s) / information may be required, if necessary

Employees’ Compensation

• Click here for details 

Others

• Contact us with all available information

• Completed Claim Form

• Medical Report (attached in Claim Form) (applicable for Surgical case in private hospital)

• Original Medical Receipt(s) with diagnosis & type of treatment
• Original Medical Certificate(s) (if any)
• Discharge Summary / Slip (if any)

Important Notes

• Medical documents must be issued by a registered medical practitioner
• Medical Report must be completed by attending physician
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Original Medical Certificate(s)

• Medical Report (attached in Claim Form) (applicable for Surgical case in private hospital)

• Discharge Summary / Slip (if any)
• Disability Assessment Report (applicable for Permanent Disablement claim)
• Police Report (if any)

Important Notes

• Medical documents must be issued by a registered medical practitioner
• Medical Report must be completed by attending physician
• Further document(s) / information may be required, if necessary

• Death Certificate
• Presumed death proclaimed by court (applicable for Disappearance case)
• Certified true copy of the Grant of Probate / Letters of Administration
• Police Report (if any)

Important Notes

• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Letter of Authorization signed by the operator
• Operator’s HKID Card & Driving License
• Operating Licence & Ownership Certificate
• Repair Quotation
• Police / Marine Department’s Statement
• Police / Marine Department’s Investigation Result
• All correspondence regarding the accident

Important Notes

• Do not repair your craft before receiving our written approval

• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Letter of Authorization signed by the operator
• Operator’s HKID Card & Driving License
• Operating Licence & Ownership Certificate
• Police / Marine Department’s Statement
• Police / Marine Department’s Investigation Result
• All third parties’ correspondence / writs of summons

Important Notes

• Do not admit liability / make compensation to third parties

• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of damage
• Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
• 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
• Police Report & Statement (if any)
• All correspondence regarding the incident

Important Notes

• Do not discard / remove / commence any repair works of the damaged items without our prior approval
• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Photos showing the accident scene & extent of third party property damage / bodily injury
• Police Report & Statement (if any)
• All third parties’ correspondence / writs of summons

Important Notes

• Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
• Further document(s) / information may be required, if necessary

• Completed Claim Form

• Original Medical Receipt(s) with diagnosis

• Medical Report(s) & Referral Letter(s) for medical treatments

• Letter of Hospital Admission & Discharge Summary

Important Notes

• Further document(s) / information may be required, if necessary

• Completed Claim Form
• Local Police Report with incident description

• Damage Report issued by the airline (applicable for Baggage Damage claim)

• Photos showing the damage

• Purchase Invoice(s) / Receipt(s) / Warranty Certificate(s) of the damaged item(s)

• Repair Quotation(s) / Written Proof issued by the repairer that cannot be repaired for the damaged item(s)

• Purchase Invoice(s) / Receipt(s) of the lost item(s)

• Replacement Receipt(s) of lost document(s) / travel ticket(s)

• Exchange Receipt(s) / Deposit Record(s) of foreign currency (applicable for Loss of Personal Money claim)

Important Notes

• Further document(s) / information may be required, if necessary

• Completed Claim Form

• Public common carrier’s Written Report with reason(s) & duration (applicable for Travel / Baggage Delay claim)

• Scheduled & Actual Itinerary Flight Boarding Pass / Electronic Boarding Pass (applicable for Travel / Baggage Delay claim)

• Receipt(s) for additional accommodation / travel ticket / public common carrier expenses
• Refundable / Non-refundable Proof from the related company of the additional accommodation / travel ticket / public common carrier expenses
• Proof for trip cancellation / curtailment (e.g. Medical Report / Death Certificate)

Important Notes

• Further document(s) / information may be required, if necessary

Personal Accident

• Completed Claim Form

• Local Police Report with incident description (if any)

• Medical Report(s)
• Forensics Officer Report(s) (applicable for Accidental Death claim)
• Death Certificate (applicable for Accidental Death claim)
• Certified true copy of the Grant of Probate / Letters of Administration (applicable for Accidental Death claim)

Personal Liability

• Completed Claim Form

• Local Police Report with incident description (if any)

• Photos showing the accident scene & extent of third party property damage / bodily injury

• All third parties’ correspondence / writs of summons

Others

• Contact us with all available information

Important Notes

• Personal Liability claim : Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered

• Further document(s) / information may be required, if necessary