Claims

Make Claims:

3 Steps

01
Input
your claim information.
02
Upload
all relevant documents.
03
Receive
an email confirmation.
Claims
(Email  / Post / In person)
01
Download
& complete the paper claim form.
02
Submit
completed claim form with all relevant documents.
03
Receive
an acknowledgment.

Tips &

Forms

Domestic Helper Insurance
Domestic Helper Insurance
01

Report to Labour Department
(applicable for Employees’ Compensation claim)

02

Submit the Claim within 30 days

Clinical Expenses / Dental Expenses
  • Original Medical / Dental Receipt(s) with diagnosis & type of treatment

 

Important Notes

  • Write down Policyholder’s Name, Policy No. & Contact No. on the back of the receipt(s)
  • Medical Receipt(s) must be certified by a legally qualified & registered medical practitioner / bonesetter / physiotherapist
  • Dental Receipt(s) must be certified by a legally qualified & registered dentist
  • No benefit shall be payable for pre-existing injury / sickness / disease
  • Further document(s) / information may be required, if necessary
Surgical & Hospitalization Expenses
  • Original Hospitalization Expenses Receipt(s) with diagnosis & breakdown
  • Original Medical Certificate(s)
  • Discharge Summary / Slip
  • Medical Report(s) (if any)

 

Important Notes

  • Write down Policyholder’s Name, Policy No. & Contact No. on the back of the receipt(s)
  • No benefit shall be payable for pre-existing injury / sickness / disease
  • Further document(s) / information may be required, if necessary
Other Coverage

Employees’ Compensation

  • Click here for details 


Personal Accident

  • Click here for details 


Others

  • Contact us with all available information
Employees’ Compensation Insurance
Employees’ Compensation Insurance
01

Complete Labour Department’s Form:

02

Report to Labour Department:

  • Injury / Occupational Disease: within 14 days
  • Death: within 7 days
03

Submit a copy of Form to us immediately

Employees' Compensation
  • Completed Form 2 / Form 2A / Form 2B
  • Original Sick Leave Certificate(s)
  • Original Medical Receipt(s)
  • Certificate of Assessment (Form 7) (if any)
  • Certificate of Compensation Assessment (Form 5) (if any)
  • Compensation Payment Evidence
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Period of absence from duty must be certified to be necessary by a registered medical practitioner / a registered Chinese medicine practitioner / a registered dentist
  • Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
  • Further document(s) / information may be required, if necessary
  • Useful information: Employees' Compensation
Harvest Pack Insurance
Harvest Pack Insurance
01

Take photos

02

Take all reasonable steps to minimise the loss / damage

03

Report to Management Office / relevant Authority, if necessary

04

Submit Claim Form within 30 days

Property Loss / Damage / Loss of Rent
  • Completed Claim Form
  • Photos showing the accident scene & extent of damage
  • Management Office Incident Report (if any)
  • Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
  • 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
  • Rental Agreement (applicable for Loss of Rent claim)
  • Police Report & statement (if any)
  • All correspondence regarding the incident

 

Important Notes

  • Do not discard / remove / commence any repair works of the damaged items without our prior approval
  • Loss of Rent claim: Need to prove that the Premises is unfit for occupation due to its destruction / damage
  • Further document(s) / information may be required, if necessary
Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Photos showing the accident scene & extent of third party property damage / bodily injury
  • Management Office Incident Report (if any)
  • Police Report & Statement (if any)
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Do not admit liability / make compensation to third parties
  • Further document(s) / information may be required, if necessary
Home Insurance
Home Insurance
01

Take photos

02

Take all reasonable steps to minimise the loss / damage

03

Report to Police
(applicable for Theft / Burglary case)

04

Submit Claim Form immediately

Property Loss / Damage
  • Completed Claim Form
  • Photos showing the accident scene & extent of damage
  • Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
  • 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
  • Police Report & Statement (if any)
  • All correspondence regarding the incident

 

Important Notes

  • Do not discard / remove / commence any repair works of the damaged items without our prior approval
  • Further document(s) / information may be required, if necessary
Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Photos showing the accident scene & extent of third party property damage / bodily injury
  • Police Report & Statement (if any)
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Do not admit liability / make compensation to third parties
  • Further document(s) / information may be required, if necessary
Other Coverage
  • Contact us with all available information
Marine Cargo Insurance
Marine Cargo Insurance
01

Do not sign Clean Receipt to carrier / forwarders / bailee / other relevant parties

02

Contact our Survey Agents to arrange joint survey with Carriers / Forwarders / Bailees / other concerned parties

03

File a written Notice of Claim against the carriers / forwarders / bailee / other concerned parties within 3 days

04

Report the Claim to us immediately

Cargo Loss / Damage
  • Original Policy / Certificate of Insurance
  • Original Shipping Invoices, Shipping Specification &/ Weight Notes

  • Original Bill of Lading &/ other Contract of Carriage
  • Survey Report / other documentary evidence showing the extent of loss / damage
  • Landing Account & Weight Notes at final destination
  • Notice of Claim to carriers &/ other responsible parties
  • Correspondences exchanged with carriers & other responsible parties
  • All correspondence regarding the incident

 

Important Notes

  • Further document(s) / information may be required, if necessary
Motor Insurance
Motor Insurance
01

Report to Police

02

Take photos

03

Do not make / receive any compensation to / from third parties

04

Submit Claim Form immediately

Own Damage
  • Completed Claim Form
  • Letter of Authorization signed by the driver
  • Driver’s HKID Card & Driving Licence
  • Vehicle Registration Document (both sides)
  • Repair Quotation
  • Screening Breath Test result (if any)
  • Police Statement with sketch of the accident (if any)
  • Police’s Investigation Result (if any)
  • All correspondence regarding the accident

 

Important Notes

  • Do not repair your vehicle before receiving our written approval
  • Further document(s) / information may be required, if necessary
Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Letter of Authorization signed by the driver
  • Driver’s HKID Card & Driving Licence
  • Vehicle Registration Document (both sides)
  • Screening Breath Test result (if any)
  • Police Statement with sketch of the accident (if any)
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Do not admit liability / make compensation to third parties
  • Further document(s) / information may be required, if necessary
Windscreen Damage
  • Completed Claim Form
  • Vehicle Registration Document (both sides)
  • Vehicle Licence
  • Colour Photos of the damaged & repaired windscreen including vehicle registration plate
  • Original Repair / Replacement Receipt

 

Important Notes

  • Further document(s) / information may be required, if necessary
Other Coverage
  • Contact us with all available information
Office / Shop Insurance
Office / Shop Insurance
01

Take photos

02

Take all reasonable steps to minimise the loss / damage

03

Report to Police
(applicable for Theft / Burglary case)

04

Report to Management Office / relevant Authority, if necessary

05

Submit Claim Form immediately

Property Loss / Damage
  • Completed Claim Form
  • Photos showing the accident scene & extent of damage
  • Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
  • 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
  • Inventory Records (applicable for Loss of / Damage to Stocks claim)
  • Police Report & Statement (if any)
  • All correspondence regarding the incident

 

Important Notes

  • Do not discard / remove / commence any repair works of the damaged items without our prior approval
  • Further document(s) / information may be required, if necessary
Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Photos showing the accident scene & extent of third party property damage / bodily injury
  • Management Office Incident Report (if any)
  • Police Report & Statement (if any)
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Do not admit liability / make compensation to third parties
  • Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
  • Further document(s) / information may be required, if necessary
Other Coverage

Employees’ Compensation

  • Click here for details 

 

Others

  • Contact us with all available information
Personal Accident Insurance
Personal Accident Insurance
01

Submit Claim Form within 30 days

Medical & Surgical Expenses
  • Completed Claim Form
  • Medical Report (attached in Claim Form) (applicable for Surgical case in private hospital)

  • Original Medical Receipt(s) with diagnosis & type of treatment
  • Original Medical Certificate(s) (if any)
  • Discharge Summary / Slip (if any)

 

Important Notes

  • Medical documents must be issued by a registered medical practitioner
  • Medical Report must be completed by attending physician
  • Further document(s) / information may be required, if necessary
Temporary / Permanent Disablement
  • Completed Claim Form
  • Original Medical Certificate(s)
  • Medical Report (attached in Claim Form) (applicable for Surgical case in private hospital)

  • Discharge Summary / Slip (if any)
  • Disability Assessment Report (applicable for Permanent Disablement claim)
  • Police Report (if any)

 

Important Notes

  • Medical documents must be issued by a registered medical practitioner
  • Medical Report must be completed by attending physician
  • Further document(s) / information may be required, if necessary
Death
  • Death Certificate
  • Presumed death proclaimed by court (applicable for Disappearance case)
  • Certified true copy of the Grant of Probate / Letters of Administration
  • Police Report (if any)

 

Important Notes

  • Further document(s) / information may be required, if necessary
Pleasure Craft Insurance
Pleasure Craft Insurance
01

Take photos

02

Report to Police / Marine Department

03

Do not make / receive any compensation to / from third parties

04

Submit Claim Form immediately

Own Damage
  • Completed Claim Form
  • Letter of Authorization signed by the operator
  • Operator’s HKID Card & Driving License
  • Operating Licence & Ownership Certificate
  • Repair Quotation
  • Police / Marine Department’s Statement
  • Police / Marine Department’s Investigation Result
  • All correspondence regarding the accident

 

Important Notes

  • Do not repair your craft before receiving our written approval
  • Further document(s) / information may be required, if necessary

Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Letter of Authorization signed by the operator
  • Operator’s HKID Card & Driving License
  • Operating Licence & Ownership Certificate
  • Police / Marine Department’s Statement
  • Police / Marine Department’s Investigation Result
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Do not admit liability / make compensation to third parties
  • Further document(s) / information may be required, if necessary

Property Insurance
Property Insurance
01

Take photo

02

Take all reasonable steps to minimise the loss / damage

03

Report to Police
(applicable for Theft / Burglary case)

04

Report to Management Office / relevant Authority, if necessary

05

Submit Claim Form within 30 days

Property Loss / Damage
  • Completed Claim Form
  • Photos showing the accident scene & extent of damage
  • Purchase Invoice(s) / Receipt(s) of the lost / damaged item(s) (if available)
  • 2 or more Competitive Repair / Replacement Quotations for the lost / damaged item(s)
  • Police Report & Statement (if any)
  • All correspondence regarding the incident

 

Important Notes

  • Do not discard / remove / commence any repair works of the damaged items without our prior approval
  • Further document(s) / information may be required, if necessary
Public Liability Insurance
Public Liability Insurance
01

Take photos

02

Report to Police / Management Office / relevant Authority, if necessary

03

Do not admit liability / make compensation to third parties

04

Submit Claim Form immediately

Third Party Property Damage / Bodily Injury
  • Completed Claim Form
  • Photos showing the accident scene & extent of third party property damage / bodily injury
  • Police Report & Statement (if any)
  • All third parties’ correspondence / writs of summons

 

Important Notes

  • Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered
  • Further document(s) / information may be required, if necessary
Travel Insurance
Travel Insurance
01

Report to Police within 24 hours
(applicable for Lost of Property case)

02

Notify us immediately
(applicable for Accidental Death claim)

03

Submit Claim Form within 30 days

Medical Expenses
  • Completed Claim Form
  • Original Medical Receipt(s) with diagnosis

  • Medical Report(s) & Referral Letter(s) for medical treatments

  • Letter of Hospital Admission & Discharge Summary

 

Important Notes

  • Further document(s) / information may be required, if necessary
Personal Property Loss / Damage
  • Completed Claim Form
  • Local Police Report with incident description
  • Damage Report issued by the airline (applicable for Baggage Damage claim)

  • Photos showing the damage
  • Purchase Invoice(s) / Receipt(s) / Warranty Certificate(s) of the damaged item(s)

  • Repair Quotation(s) / Written Proof issued by the repairer that cannot be repaired for the damaged item(s)
  • Purchase Invoice(s) / Receipt(s) of the lost item(s)

  • Replacement Receipt(s) of lost document(s) / travel ticket(s)
  • Exchange Receipt(s) / Deposit Record(s) of foreign currency (applicable for Loss of Personal Money claim)

 

Important Notes

  • Further document(s) / information may be required, if necessary

 

Delay / Trip Cancellation / Trip Interruption
  • Completed Claim Form

  • Public common carrier’s Written Report with reason(s) & duration (applicable for Travel / Baggage Delay claim)

  • Scheduled & Actual Itinerary Flight Boarding Pass / Electronic Boarding Pass (applicable for Travel / Baggage Delay claim)

  • Receipt(s) for additional accommodation / travel ticket / public common carrier expenses
  • Refundable / Non-refundable Proof from the related company of the additional accommodation / travel ticket / public common carrier expenses
  • Proof for trip cancellation / curtailment (e.g. Medical Report / Death Certificate)

 

Important Notes

  • Further document(s) / information may be required, if necessary
Other Coverage

Personal Accident

  • Completed Claim Form
  • Local Police Report with incident description (if any)

  • Medical Report(s)
  • Forensics Officer Report(s) (applicable for Accidental Death claim)
  • Death Certificate (applicable for Accidental Death claim)
  • Certified true copy of the Grant of Probate / Letters of Administration (applicable for Accidental Death claim)

 

Personal Liability

  • Completed Claim Form
  • Local Police Report with incident description (if any)

  • Photos showing the accident scene & extent of third party property damage / bodily injury

  • All third parties’ correspondence / writs of summons

 

Others

  • Contact us with all available information

 

Important Notes

  • Personal Liability claim : Any writs of summons / correspondence from other parties shall be forward to us immediately unanswered

  • Further document(s) / information may be required, if necessary
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